At The Telford Priory School, we aim to work with all stakeholders in a proactive manner to offer our students the best possible education whilst also serving our wider community, but sometimes, we might have to work together to resolve an issue that has arisen. Our aim is to resolve any issues in a timely and efficient manner.

As a School, we aim to work with all individuals directly to resolve any issues that arise. In the first instance, we encourage any stakeholders who have a concern to raise it directly with a member of staff at school or via one of the staff named below. All communication with regard to concerns should be e-mailed via: parent.concerns@taw.org.uk

If, after speaking to the relevant member of staff, you feel the concern has not been satisfactorily resolved, we encourage you to escalate the issue. Please use the same e-mail: parent.concerns@taw.org.uk

If, after following the above informal steps you feel your concern has not been satisfactorily resolved or dealt with, you have recourse to follow the formal Complaints Policy. The table below summarises the key parts of the policy.

The School follows the Trust Complaints Policy that can be found here: Complaints Policy. The formal complaints form can be found here.